Peloton Reviews

My experience with Peloton has gone from bad to worst. I’ve had problems with this bike since I got it. The first solution they had for me was new cleats and they said they would come in two days - it took well over a week. Now I have a dysfunctional screen and they said it would come in 2-3 business days-- its now day 8, just checked on it and it’s not coming till day 9-10. When it comes I think I need to install it myself? If I do that’s not right I paid to have a fully functioning bike delivered fully operational to my house. I’ve never had a consistent 30 days where the bike has worked, and every time something goes wrong I have to ask and get approved for more time to actually use the bike but never have I ever been offered to really make things right. I've asked them to provide me with a working bike, and give me 30 days to try it, that’s what I paid for and have waited for for way almost five months now! No response yet. My original order was made in January. I now see that lots of people are being treated like this. I will be requesting a refund.

Hopeless customer service.
They were rude and extremely condescending on the phone. I have since written a complaint to them and fully intend to escalate it to the ombudsman.

Ordered Peloton 1/21/21 and paid in full. Received an email on 1/22 to call XPO Logistics to schedule delivery and did so, only to be told that because I am located in Hawaii, the National Assembly office in CA would call me within 24-48 hours which never happened, though I was told that the soonest delivery appears to be in April. I have since received 6 similar emails with the same non-results.
At one point, I pushed to get the number for National Assembly. Same result, and worse. They had the gall to tell me that the docks were closed. Hellooo Peloton - Hawaii is functioning all and well receiving shipping deliveries. I asked if I could change (refund) my full payment to the 0% interest rate installment plan so that Peloton would not be sitting on my $2900+ without even the capacity to provide any substantive response. I was told that I had to cancel and place my order again, which would put me to the back of the line to receive my Peloton. The only upside is that the poor call agents are polite, though Peloton’s policy and delivery system makes them useless. I can also use their app. Whoopee....an exercise app for $2900.
I am very close to canceling my order and getting the Norditrak or another competitor. I understand that there have been production delays but the fact that Peloton cannot even change me to the installment plan without penalty, or provide half-decent follow up to give me an actual honest update on expected delivery, gives me zero faith in their ability to help me if I have problems with the unit when and if it ever arrives (can they even deliver it in 2021?)

0 stars if I could. Customer service is horrendous. They delayed my delivery to a date I am out of town. Because I won’t be there to receive I get moved to the end of the line and incur an additional TWO MONTH delay until the next available time. They can’t schedule a delivery day more than 24hrs in advance and if you’re not there? Too bad so sad. Customer service was ZERO help and essentially told me I am on my own to work it out with the third party delivery manager.

I have had terrible service from Peloton and they will not respond to emails. This is not the the kind of customer service they should have. Peloton sort yourself out ..please as your Bike is good

Bought the bike+, they charged me the same day, scheduled to deliver in 8 weeks, and now it is 6 weeks past the original 8 weeks, still no bike. I called many times nobody cares and not one knows for sure if and when I get my bike.
If I knew this I never placed the order

Awful, awful, awful - I ordered a Tred + on 12/23 - was told before I hit “buy” it would be 6 weeks - once I purchased the Tred - it said the earliest I could have it is March 30th - which is 4 months. To top things off - my sister who lives 35 min from me ordered her Tred 3 days before me and is getting it January 28. I have been told numerous times it’s a Port issue - ( funny how hers got through the port) and they have no idea when I will possibly get my Tred - I asked to speak with a manager and they put me On hold for over an hour - with NO answer again. No consistency- and no answers are super frustrating. Oh and on top of this all - I’m paying for something I don’t have for four
Months. Unacceptable!

Peloton customer service is a bad as it gets and that includes Comcast which is horrendous. Ordered a bike in November as a Christmas present for daughter and they could not deliver until January 23. Then on 1/23 an email comes and says delivery has been delayed and rescheduled for March 30. Called them and agents are nice but can not do but only minor things. They tried to contact supervisor to no avail and said they would get back with me which they did not. Then after three more calls in over 3 hours talking with various people it was all a run around with no one that could help. The details are bazaar. Thus, I bought a bike and it was charged to my credit card in November and we may or may not receive the bike over 4 months later.

Have had similar experience. What is worse is that my good friend who ordered his bike on Oct 3, received his as promised on Jan 2. I ordered Oct 2 and was set for Dec 18, and was called day before abs changed to February 17. There has been no explanation how someone who ordered there bike after me, who lives 1 block away, received their bike before me. Only thing I can think of is if you financed the bike, then they can’t collect money from you until they deliver it, whereas if you bought it outright, then they could care less as they already have your money. Interested to hear if people who financed their bike are having a different experience than those that purchased outright. Worst customer experience ever! Not even a mention of some form of compensation or gesture to rectify the situation. Still waiting to hear an explanation, as I have also never gotten one to explain the scenario above.

Dear Peloton,
It's about to be a new year. I beg you to start it off the right way and take a good hard look at the processes you have in place. I beg you to just be honest and communicate with your customers. I beg you to stop taking money from people without delivering on your promises and delivering to them what they ordered.
I understand there is a pandemic and there are going to be delays, but you need to understand what it means to be fair and honest. If you don't have inventory, don't sell the bikes. If you have to delay a delivery, tell the person why and make it it a priority to get them their order as soon as possible.
I've heard everything about why my order was delayed - from "inventory" issues, to "covid" outbreak at my warehouse. I think your reps just use whatever excuses is convenient at the time.
There should be a queue in place for each warehouse - and when there are bikes available to be delivered, the individuals who ordered them and paid for them first, should get theirs first. It's a simple concept. It's a fair concept. It's the right concept.
Your "process", as captured in a screenshot I took while chatting with a rep, should not be to penalize your consumers for your mistakes and issues. Your process should not be bumping someone who waited months for a bike to the end of the list because their delivery unluckily fell on a day that you happened to not have inventory or couldn't deliver.
Don't tell me the process can't be changed - because you have the power to change it. By evidence of all the reviews I am seeing here, the news articles I am now reading, and the terrible BBB ratings you have - it is clear to me that your process does not work. How is it not clear to you? How many consumers have to be pissed off before you do something? How much money do you have to take from people in exchange for causing them aggravation and headaches (and not delivering their bikes) before your honest with them and yourselves?
It's a tough world out there right now. All we want is what we paid for. What you promised. What is fair. Make 2021 the year for that.
Sincerely,
One of your many frustrated consumers

This company just paid $ 420 Million for Precor - they trade at $ 150 a share on the NYSE and have a market valuation of $ 45 Billion. Just to put thinks in context.
And their frontline are under seige with no autonomy or discretion and the " Supervisors " must be non-existent.
This company is no less than a fraud, and I use that term judiciously.
Simple contract that they have no intention to keep and in fact they know it is fraudulently conveyed - they just appropriate your money without effective recourse.
I strongly encourage anybody who is looking for some sport to sue them locally for bad faith, deceit and fraud...or maybe class action.
They are truly a disgusting company relative to their customers - but who cares - most of their officers have redeemed in excess of $ M20 in stock options this year.
Why should they give a s**t ? ....we're just the little people !

Ditto to everyone who wrote on here about terrible customer service and issues with delivery. I've now waited two months and my bike is still not here. They are telling me March 7 which will be 5 months after I ordered it. Meanwhile I keep getting messages from the delivery company saying it's ready to schedule, but when I call, nothing. I have spent hours of my time now dealing with this.